Therapeutic interview with intentional orientation to empathy mode

📄 You can download the full simulation scenario in your preferred language below:

🧩 Simulation Overview

In this scenario, students will practice therapeutic communication skills through conducting a short, unstructured therapeutic interview/ conversation with intentional orientation to empathetic mode with an elderly client in need of psychological support.

 

This is an on-campus (classroom) simulation using a controlled, reproducible scenario. 

 

The learning scenario applies a role play modality, where students working in small groups participate in the scenario as the therapist, client or observer. It takes place in the context of on-campus practical classes.

Modality: Hands-on

 

Student roles:

Student roles 

Number of students 

Extra information 

Occupational therapist 

1 

 

Participant 

1 

Client 

Other simulated participant Please specify in extra information 

 

 

Observer 

Up to 20 

All students who are not participating in the simulation (i.e., do not have an assigned role as OT or client) can act as observers. Students not engaged directly in the scenario observe performance, make notes of observations, monitor learner’s application of communication skills, and pose questions and provide feedback during debriefing. See Section 7 (additional information for observers). 

Learning outcomes:

Learning outcomes (simOT Framework) 

 

Domain A: Knowledge and attitudes supporting OT competence 

Domain A.3.2. Identify gaps in current evidence in occupational therapy and occupational science that consider complex contexts to promote health, well-being and social transformation 

Domain B: Managing and conducting OT process 

 

Domain C: Developing and maintaining professional relationships and partnerships 

Domain C.1. Demonstrate competencies in engaging in effective professional communication:  

Communicate in a respectful, appropriate, and effective manner with clients, Use active listening skills, Use situational awareness, emotional intelligence, and empathy, Use respectful and effective communication to professionally initiate and end the client-therapist relationship, seek and respond to feedback, conduct an interview or provide counselling 

 

Domain C.2. Make therapeutic use of self (creating a meaningful relationship between the therapist and the client) 

🛠️ Preparation for the Simulation

Prerequisites:

Competencies 

Specific description of prior knowledge, attitudes and skills 

Knowledge about occupations and theoretical model(s) for understanding occupation (A.1.) and client-centred and occupation-based OT practice (A.2.) 

Prior to participating in the scenario, students will have received instruction and acquired knowledge (described here) necessary to understand and perform the tasks of the scenario.  

 

Students will study the Intentional Relationship Model (IRM) and the CAM-O observational tool for identifying different communication modes, with particular attention given to assessing the use of the empathic mode. 

 

Attitudes about the necessity of client-centred communication and holistic (i.e. bio-psycho-social) approach that take into the account client ’s emotions and psychological needs. 

Knowledge about therapeutic communication and therapeutic use of self (creating a meaningful relationship between the therapist and the client) (C1. And C2.) 

 

Knowledge about: 

  • types of communication (e.g. verbal and nonverbal communication), 
  • basic communication skills and techniques, (e.g. active listening, presence, expressing empathy, use of different types of questions, clarifying, reflection, paraphrasing, nonverbal mirroring, summarizing etc.), 
  • types of interviews (e.g. anamnestic/ informational, therapeutic, high to low structured interviews etc.)  
  • basic phases of an interview and rules for conducting an interview (opening/ starting, supporting conversation, closing the interview) 

 

Knowledge and attitudes about the value and purpose of therapeutic communication and therapeutic alliance. Knowledge of therapeutic communication strategies and techniques, common mistakes in expressing empathy and non therapeutic behaviours (Attch 5) 

Attitudes about: The value of every person and people’s ability to adapt and change, The environment in which people choose to live, Factors that present barriers to participation (A4.) 

Knowledge of the basic symptoms of depression or depressive mood, and the expected adjustment difficulties older adults may experience when moving into a nursing home (can be briefly presented to students by the instructor during the scenario preparation phase).  

 

Students will demonstrate attitudes consistent with an ethical, professional, client-centred and occupation-focused approach to conducting the OT process.   

📦 Actions and Materials

Action 

Materials 

The instructor explains the purpose of the simulation and the expected learning outcomes. 

ppt presentation prepared by the instructor 

The instructor introduces the Intentional Relationship Model (IRM) and the CAM-O observational tool, and/or provides printed or online materials for students to study independently. 

ppt presentation prepared by the instructor 

CAM-O observational tool: Clinical Assessment of Modes – Observer Training, Version 3.0) 

As needed, the instructor also reviews the basic phases of a therapeutic interview, the importance of empathic communication, techniques for expressing empathy, common mistakes in showing empathy, symptoms of depression, and the adjustment difficulties older adults may face when transitioning to institutional living, such as a nursing home. 

ppt presentation prepared by the instructor 

Instructions about the scenario and students’ tasks within the simulation exercise are provided in an instructional session prior to the simulation session with the entire group 

Scenario template and protocols, information about context and the client for all participants /whole group. 

 

Learning objectives (observable behaviour) 

 

Domain A 

  1. Explain the importance of empathy as a therapeutic intervention within the framework of the Intentional Relationship Model (IRM), and discuss factors contributing to the underuse of the empathic mode in occupational therapy practice. 

Domain B 

 

Domain C 

Initiate, conduct and conclude short, unstructured, therapeutic interview with a client who expresses emotionally charged content in conversation (depressed elderly client) 

Intentionally use empathizing mode in therapeutic communication. 

Avoid common mistakes in expressing empathy. 

Apply effective therapeutic communication skills for client’s emotional relief and psychological support. 

Name 

XY (name relevant to your context) and the nick name 

Age 

80 

Sex 

M/ F 

Personal factors 

Client is a new resident in the retirement home. She/he came 2 weeks ago and is placed in a single room.  

 

She/he is widowed for ten years and has one adult daughter who lives in another country with her child (client’s granddaughter). Client has been keeping in touch with them over the phone. 

 

Client sold their apartment and all their belongings to be able to pay for the retirement home. She/he moved into the retirement home because she/he lived alone on the 3rd floor of a building without an elevator and had difficulty walking and climbing stairs for some time due to pain in the knees and vertigo, making it hard for them to take care of themselves. She/he was afraid of falling and unable to go to the market or further away from home alone. 

Ethnicity and cultural context 

Feel free to adjust as needed 

Reason OT went to check on client in their room and concerns related to engagement in occupations 

Immediately after the admission to the retirement home, retirement home manager referred client to the OT; initial OT assessment has been done, client was supposed to attend OT group session (attendance to OT group sessions is voluntary). Client did not not show up for today’s group occupational therapy session in the retirement home. The aim of the group session was to plan joined leisure activities for the residents. This kind of group session is highly advisable for the newcomers. Other residents and nurse on duty informed OT that client seemed withdrawn and depressed for the last few days. Client said to one other resident that she/he was not in the mood for any occupation. Client prefers to eat and stay in her room and shows no interest in social activities lately.   

 

Suspicion of depressive mood, reduced motivation, isolation, adaptation problems. 

 

OT goals: 

 

  • To explore why the client is not attending occupational therapy group sessions and to assess concerns regarding potential social withdrawal, psychological difficulties in adjusting to life in the nursing home, and grief related to leaving their home. 
  • The aim is to provide psychological support and create space for the client to elaborate on their difficulties through a therapeutic conversation/interview. By expressing empathy, the therapist should establish a therapeutic relationship as a foundation for motivating the client to engage in available activities within the nursing home.